Legal notice
Disclosures under Japan's Act on Specified Commercial Transactions.
| Seller | YKファミリー株式会社 (YK Family Co., Ltd.) |
|---|---|
| Person responsible | Yoshiro Kambe |
| Head office | 3-1-14 Kitaando, Aoi-ku, Shizuoka-shi, Shizuoka 420-0881, Japan |
| Shop | has GROWN bike 5-34-11 Denenchofu, Apt. #101, Ota-ku, Tokyo 145-0071, Japan |
| Phone | +81-3-6715-6888 Tue, Thu, Fri, Sat 12:00–18:00 JST (closed Sun, Mon, Wed) |
| info@hasgrown.com | |
| Prices | Shown on each product page (consumption tax included) |
| Additional charges | Shipping (see our Shipping Policy) Local delivery fee, if you choose local delivery (see the Shipping Policy) For international orders, import duties and taxes are paid by the buyer |
| Payment methods | Credit cards (Visa, Mastercard, American Express, JCB), Shop Pay, Apple Pay, Google Pay, PayPal |
| Payment timing | Payment is charged when you place your order. For credit cards, the billing date depends on your card issuer |
| Delivery timing | Accessories, records and large items: shipped within about 3 business days after your order is confirmed Bicycles: shipped within about 5 business days, for servicing and packing Local delivery: serviced within about 5 business days after your order is confirmed, then delivered on a Wednesday (as a rule) at a time we arrange with you Store pickup: ready within about 3 business days (about 5 for bicycles); we will let you know by email Made-to-order and custom items: delivered as stated on the product page or as we arrange with you Our business days are Tuesday, Thursday, Friday and Saturday |
| Returns and exchanges | We do not accept returns or exchanges for change of mind (all items, including used items, records and bicycles). Customers in the EU/EEA have a right of withdrawal (see our Refund Policy) If an item is defective, differs from your order, or is damaged in shipping within Japan, contact us within 7 days of delivery. After checking, we will exchange, repair or refund it at our cost (including shipping) For details, including conditions for international customers, see our Refund Policy |
| Cancellations | You can cancel by email before your order ships (for store pickup or local delivery, before we tell you it's ready) If you cancel a made-to-order or custom item after the specifications are confirmed, you will be charged for the materials and work up to that point |
| Receipts | Your order confirmation email can be used as a receipt. If you need a receipt made out to a specific name, email us your order number and the name. We will issue one and send it by email |
| Secondhand dealer license | YKファミリー株式会社 / Shizuoka Prefectural Public Safety Commission, License No. 49114A000528 (静岡県公安委員会 許可 第49114A000528号) |