Privacy policy

YKファミリー株式会社, which operates has GROWN bike ("we" or "us"), handles the personal information of customers that we receive in our shop and online store (https://shop.hasgrown.com and other sales sites we operate) as follows, in accordance with Japan's Act on the Protection of Personal Information and other laws.

1. Business operator

• Name: YKファミリー株式会社
• Address: 3-1-14 Kitaando, Aoi-ku, Shizuoka-shi, Shizuoka 420-0881, Japan
• Representative: we will tell you without delay if you ask us
• Contact: has GROWN bike (see "12. Contact")

2. Information we collect

• When you order or contact us: your name, address, phone number, email address, order details and purchase history, and the content of your inquiry
• When you ask for repairs or custom work: in addition to the above, information about your bicycle and the specifications you want
• Payment information: card numbers and other payment details are collected and processed directly by payment providers (such as Shopify and PayPal); we do not keep them
• Information collected automatically: cookies, IP address, browser and device information, pages viewed, referring sites, etc.

3. How we use it

1. To ship your order, arrange local delivery or store pickup, and to charge and refund payments
2. To contact you about orders, repairs, custom work, etc., and to answer your inquiries
3. To provide repair, custom and other services, and after-sales service
4. To prevent fraudulent orders and payments
5. To tell you about new products, events, etc. (only if you have chosen to receive emails; you can stop at any time)
6. To analyze how the Store is used and improve our services
7. To deliver advertising and measure its effectiveness
8. To comply with laws

We keep order records for the period required by tax and other laws, and then delete them.

4. Provision to third parties

We do not provide personal data to third parties without your consent, except where permitted by the Act on the Protection of Personal Information, such as when required by law.

5. Outsourcing

To the extent needed for the purposes above, we entrust the handling of personal data to the following providers, among others. We select them carefully and supervise them.

• Shipping: Yamato Transport, Sagawa Express, Japan Post, Cyclo Express (bicycles)
• Shipping labels: a shipping label service
• Online store operation and payments: Shopify
• Payments: PayPal, Square (payments in our shop)
• Analytics and advertising: Google, Meta

6. Use of providers in other countries

We use the services of the following providers outside Japan, so your personal data may be handled in other countries.

• Information on each country's personal information protection system is available from Japan's Personal Information Protection Commission (PPC page, in Japanese)
• These providers take measures to protect personal information under their own terms and privacy policies. Please contact us for details

7. Cookies, analytics and advertising

• The Store uses cookies and similar technologies to keep your cart, keep you logged in and analyze how the Store is used. For Shopify's cookies, see this page
• We use Google Analytics for analytics. For how Google uses data, see this page; to opt out, use the opt-out browser add-on
• We may use advertising services from Google and Meta (Facebook, Instagram) to show ads based on your interests, using cookies and similar technologies. You can turn off ad personalization in each service's ad settings
• You can disable cookies in your browser settings, but some features, such as the cart, may not work

8. Security measures

To prevent leaks of personal data, we take the following measures.

• Rules: we have set out how personal data is handled at each stage: collection, use, storage and disposal
• Organizational measures: we have appointed a person responsible for personal data and regularly check how it is handled
• Personnel measures: we bind our staff to confidentiality and train them in handling personal data
• Physical measures: we take steps to prevent theft or loss of devices and documents containing personal data
• Technical measures: we manage access rights and passwords and use antivirus software, among other measures
• Understanding the environment abroad: as we use providers in Singapore, Canada, the United States and other countries, we take security measures based on an understanding of each country's personal information protection system

9. Requests for disclosure, correction, suspension of use, etc.

• To request notification of the purpose of use, disclosure (including records of provision to third parties), correction, addition or deletion, suspension of use or erasure, or suspension of provision to third parties of personal data we hold about you, please email us at the contact below
• After confirming that you are the person concerned (or their representative), we will respond without delay in accordance with the law. We do not charge a fee

10. Customers in the EEA

YKファミリー株式会社 (has GROWN bike, Japan) processes your personal data to fulfil and deliver your orders (performance of a contract), to meet legal obligations such as tax record-keeping, and for our legitimate interests in preventing fraud and improving our store. Order records are kept for the period required by Japanese tax law and then deleted. Where required by law, we ask for your consent before sending marketing emails or using non-essential cookies; you can withdraw consent at any time. You have the right to access, rectify or erase your personal data, to restrict or object to its processing, and to data portability, and you may lodge a complaint with your local data protection authority. Japan is recognised by the European Commission as providing an adequate level of data protection. Our service providers (such as Shopify, PayPal and Google) may process data in other countries under appropriate safeguards. To exercise your rights, email info@hasgrown.com.

11. Changes to this policy

We may revise this policy in response to changes in laws or in our business. We will announce important changes on the Store.

12. Contact

has GROWN bike (YKファミリー株式会社)

• Address: 5-34-11 Denenchofu, Apt. #101, Ota-ku, Tokyo 145-0071, Japan
• Email: info@hasgrown.com
• Phone: +81-3-6715-6888 (Tue, Thu, Fri, Sat 12:00–18:00 JST)

Revised September 29, 2026