Refund policy

Change-of-mind returns and exchanges

We do not accept returns or exchanges for change of mind (for example, the item is not what you imagined, the size is wrong, or you ordered by mistake). This applies to all items, including used items, records and bicycles (customers in the EU/EEA have the right of withdrawal described under "International customers" below). If you're unsure about size or compatibility, please ask us before ordering.

Defective items, wrong items and damage in shipping

  • Contact us at info@hasgrown.com within 7 days of delivery, with your order number and photos showing the condition
  • After checking, we will exchange the item or refund you. If no replacement is available (for example, used or one-of-a-kind items), we will refund you
  • We pay for return shipping and for sending a replacement. We will tell you how to return the item when you contact us, so please don't send it back before contacting us
  • Return address: has GROWN bike, 5-34-11 Denenchofu, Apt. #101, Ota-ku, Tokyo 145-0071, Japan
  • Problems caused by incorrect use, installation or modification by the customer, and damage the customer is responsible for, are not covered

Used items and records

  • We check the condition of used items and describe it on the product page. If an item has a significant scratch, chip or malfunction that the page does not mention (for records, for example, skips that are not mentioned), we treat it as defective
  • Scratches and signs of use described on the product page, and differences in sound caused by your playback equipment, are not covered

Bicycles

  • If parts are missing or faulty on arrival, contact us within 7 days of delivery. After checking, we will send parts, repair the bicycle, or accept a return and refund you (at our cost)
  • Problems caused by your own assembly, adjustment or modification are not covered. If you need help with assembly, please contact us

Made-to-order and custom items

Items made or customized for your order cannot be returned or exchanged, unless they are defective or differ from your order (the confirmed specifications).

Cancellations

  • You can cancel by email before your order ships (for store pickup or local delivery, before we tell you it's ready). We will refund the full amount paid
  • If you cancel a made-to-order or custom item after the specifications are confirmed, you will be charged for the materials and work up to that point

How and when we refund

  • We refund to your original payment method, as a rule within 5 business days after we receive and check the returned item or accept your cancellation
  • Depending on your card issuer or PayPal, it may take some time for the refund to appear

International customers

  • As in Japan, change-of-mind returns are not accepted (except for customers in the EU/EEA). For defective or incorrect items, email us within 7 days of delivery with photos
  • International shipments (Japan Post International Air Packet) are uninsured, so loss or damage in transit is not covered. For customers in the EU/EEA, however, we are responsible for loss or damage until the goods reach you

Right of withdrawal (EU/EEA). You may withdraw from your purchase within 14 days of receiving the goods, without giving any reason. To do so, send us a clear statement by email before the period ends (you may use the form below), then return the goods within 14 days of your notice, at your own cost. We will refund the price of the goods and the original standard shipping charge within 14 days of receiving your notice. We may withhold the refund until we have received the goods or you have shown proof of return, whichever is earlier, and may deduct for any loss in value caused by handling beyond what is necessary to examine the goods. Made-to-order/custom items and sealed records unsealed after delivery are excluded.

Model withdrawal form. To: YKファミリー株式会社 (has GROWN bike), 5-34-11 Denenchofu, Apt. #101, Ota, Tokyo 145-0071, Japan / info@hasgrown.com

  • I hereby give notice that I withdraw from my contract of sale of the following goods: ……
  • Ordered on …… / received on ……
  • Name: ……
  • Address: ……
  • Date: ……

Statutory rights

This policy does not limit any rights you have under applicable law (including rights regarding goods that do not conform to the contract) or under the laws of your country or region.